Customer Service

Five Ways to Show Your Customers Some Love

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February 8, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Email Etiquette—Increase Open Rates and Protect Your Reputation

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May 1, 2015
Email Etiquette—Increase Open Rates and Protect Your Reputation

Tweet According to a recent HubSpot blog post —the content of your email can positively or negatively impact your reputation. Consider this—if 93% of all daily communication is nonverbal according to Dr. Albert Mehrabian, author of Silent Messages, what does your email style really say about you? Meaning, when communicating face-to-face, your language only comprises 7%...
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R-E-S-P-E-C-T – Find Out What It Means…

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November 20, 2014
R-E-S-P-E-C-T – Find Out What It Means…

Tweet We’ve all heard the Aretha Franklin song about Respect – and quite frankly, the respect she’s looking for is something we all desire. Hence why the song lives on through the decades. Respect is an issue that can build up or tear down relationships, friendships, and even businesses. Often on the heels of...
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Networking: Dale Carnegie Style

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October 17, 2014
Networking: Dale Carnegie Style

Tweet If you’ve heard one thing in your professional career, more than anything else, it’s probably: Network, Network, Network. But, in fact, people rarely explained what that meant and how to effectively network. Hence the events where a bunch of people are milling around, passing out business cards, seeking their own agendas and trying to...
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Nine Dale Carnegie Human Relations Principles Critical to Your Social Media Success

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July 18, 2014
Nine Dale Carnegie Human Relations Principles Critical to Your Social Media Success

Tweet The Dale Carnegie human relations principles are more relevant today than ever before. In a digitally connected world, effective communication skills are literally the difference between success and failure with social media. I run a digital marketing agency, and the nine principles below are at the core of everything we do. The principles...
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