Leadership Development

Three Stellar Service Steps from Sailing the Seas

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July 13, 2016
Three Stellar Service Steps from Sailing the Seas

Tweet Despite dozens of deranged cruise ship stories—from crashing into a giant rock to dozens of onboard illnesses, millions of Americans continue to cruise.  In fact, the number of passengers carried by the cruise industry has grown year-on-year and is expected to exceed 24 million in 2018.  If you’ve cruised before, you most likely have...
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Three Reasons to Make Mentoring a Priority

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July 7, 2016
Three Reasons to Make Mentoring a Priority

Tweet Who is your all-time favorite teacher?  Most likely, it was someone who took a sincere interest in you and cared deeply about you.  This mentor understood your goals and dreams, and did everything possible to help you attain them.  You probably still remember his or her wise adages which you apply in your...
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4 Common Pitfalls to Avoid When Engaging a Multi-Generational Workforce

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July 1, 2016
4 Common Pitfalls to Avoid When Engaging a Multi-Generational Workforce

Tweet The rise of technology and Internet access have forced massive change in the workplace. But perhaps it’s the Millennial worker that has caused the most tension in the workplace. The generational divide at work has never been deeper and more daunting than it is today. Here are today’s most relevant challenges with engaging...
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6 Millennial Motivators: A Guide To What Motivates Millennials At Work

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May 16, 2016
6 Millennial Motivators: A Guide To What Motivates Millennials At Work

Tweet Where there are unmotivated Millennial employees you will find uninspired leaders who lead teams of anxious, job-hop-in-a-heartbeat Millennials. For the leaders eager to spark change and energy into their organizations there are specific Millennial motivators that can be leveraged to ignite Millennial hustle and extend Millennial retention. 1) Innovation 78% of Millennials were...
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Cope with Conflict in Five Healthy Steps

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April 20, 2016
Cope with Conflict in Five Healthy Steps

Tweet Do you ever struggle to control your negative emotions when encountering conflict with a co-worker, friend or even your boss?  Often times, people lash out or engage in an unproductive round of sparring which proves fruitless and may even destroy the relationship.  Effectively managing conflict requires emotional intelligence and the following steps to...
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Villanova’s Keys to Victory in the NCAA National Championship

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April 6, 2016
Villanova’s Keys to Victory in the NCAA National Championship

Tweet The heat was on in Houston on Monday as Villanova played their very best and beat North Carolina to claim their second national championship in the school’s history.  What does it take to consistently win during a grueling three-week period and be crowned NCAA Tournament champions?  Here are the three keys to Villanova’s...
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Six Steps to Standing Out in Busy People’s Inbox

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March 23, 2016
Six Steps to Standing Out in Busy People’s Inbox

Tweet Regardless of your role and rank within an organization, garnering the attention of busy people can be extremely challenging, especially via email.  Here are six steps to increasing the likelihood that an email recipient will not only open your email, but read your entire message and respond. Start with a simple subject line. ...
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Why Millennials Leave Organizations and 3 Keys to Solve It

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February 19, 2016
Why Millennials Leave Organizations and 3 Keys to Solve It

Tweet The greatest talent challenge currently facing the world’s employers is engaging the Millennial generation. Businesses run the risk of losing a large percentage of their workforces if they do not adjust to nurture loyalty among Millennials. In Deloitte’s recent 2016 Millennial Survey, they collected the views of nearly 7,700 Millennials representing 29 countries around...
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Show Some Love — Make Mentoring More Meaningful

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February 5, 2016
Show Some Love — Make Mentoring More Meaningful

Tweet If you’ve had the privilege of being supported by an amazing mentor, what was it about this person that made such an impact?  Perhaps their guidance enabled you to set and achieve goals much more quickly than had you tried without their wisdom. With Valentine’s Day around the corner and in the spirit of...
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Five Questions to Determine If You Are a Micromanager

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January 22, 2016
Five Questions to Determine If You Are a Micromanager

Tweet There is a distinct difference between micromanaging and being involved in your employees’ work lives.  A survey published in the book My Way or the Highway showed that 79% of respondents had experienced micromanagement.  Worse yet, 69% considered changing jobs because of being micromanaged.  Determine if you are a micromanager by posing the following questions which have...
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