Maintain Credibility with Clients by Avoiding Three Statements

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August 10, 2017
Maintain Credibility with Clients by Avoiding Three Statements

Tweet Genuine credibility is comprised of trust, experience, reputation and empathy.  Attaining an optimal balance of each element requires an investment of time in each customer relationship.  To avoid damaging your credibility, avoid these three phrases. “Sorry; something came up.”  Dale Carnegie’s 12th Human Relationship principle, ‘If you are wrong, admit it quickly and emphatically,’ is worth applying to maintain...
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Four Ways to Win a Promotion

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August 3, 2017
Four Ways to Win a Promotion

Tweet If you think you’re ready for that big promotion, be sure to take the following four steps. Be accountable.  While accountability is an intrinsic human characteristic, employee ownership can be fostered in the right environment.  Dale Carnegie’s 17th Human Relations principle is, ‘Try honestly to see things from the other person’s point of view.’  Leaders must be sure to...
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2017 Dale Immersion Course

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August 1, 2017
2017 Dale Immersion Course

Tweet Congratulations to the Dale Carnegie Immersion Course participants! Fifteen students dove into this 3-day intensive course July 18-20 in Fargo, ND, led by our Performance Accelerator, Katie Munion. Coming from different industry backgrounds and each developing professional goals, all fifteen participants shared their vision and action plan at the end of the three-day...
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Is Going Back to School the Best Next Step?

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July 27, 2017

Tweet The results of a Harris survey for the University of Phoenix in Arizona found that nearly 80% of workers...
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Three Factors that Influence Employee Stars’ Decision to Stay Onboard

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July 19, 2017

Tweet When top talent leaves an organization, the immediate impacts on the department can feel tragic.  Since employee engagement has...
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Step Outside of Your Comfort Zone and Into Success

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July 13, 2017

Tweet Everyone feels familiarity, safety and security within their individual comfort zones.  Our daily routines and patterns help stabilize...
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Four Ways to Wow Your Willpower

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July 6, 2017

Tweet Many people—myself included, exercise regularly in order to improve their overall health.  What I never realized, however, is...
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