Tweet Negotiations are a common – nearly daily – practice in the workplace. You might want to convince your boss to let you work a more flexible schedule, or perhaps you need to make a deal to close a sale. Whatever the reason for negotiating, there are a few ways you can ready yourself…
Tag: communication
Mix-Up in Mexico City—Three Keys to Stellar Customer Service
Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the shuttle,…
Soft Skills for Success Series — #3 Impacts on Leadership
Tweet Today’s business leaders concur that soft skills are critical to fostering employee retention and creating a meaningful workplace culture, according to Deloitte’s 2016 Global Human Capital Trends report. Unlike hard skills which are gained through education, certification, on-the-job training, etc., soft skills are interpersonal such as communication skills, adaptability and the ability to manage…
Soft Skills for Success Series—#2 Communicating Effectively
Tweet In today’s complex business environment, more and more companies are focusing on soft skills to meet the demands of being both interconnected and flexible. Whereas hard skills encompass skills gained through education, certification, on-the-job training and similar programs, soft skills are interpersonal—people skills. Soft skills include the ability to manage and control your emotions,…