Posts Tagged ‘ listen ’

How To Transform Customers from Angry to Appreciative

0
August 27, 2018
How To Transform Customers from Angry to Appreciative

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with...
Read More »

Five Steps to Solve Prospects’ Problems and Seal the Deal

0
January 11, 2017
Five Steps to Solve Prospects’ Problems and Seal the Deal

Tweet Whether a sales professional’s sales cycle is short or long, here are five specific steps that will help seal the deal.  Consider the customer’s point of view.  Dale Carnegie’s 17th Human Relations principle, ‘Try honestly to see things from the other person’s point of view,’ is paramount to building a strong relationship with...
Read More »